Customer Concern Verification Sheets
WARNING: This page is about a different car, the 2015 Chevrolet Trax and 2015 Buick Encore. However, it is still accessible from the selected car via links, so may be relevant.
The GM Customer Concern Verification Sheets have been designed to improve communications between the service customer and the technician. The more clearly the technician understands the concern and its symptoms, the more likely the concern will be fixed right the first time.